This Knowledge Base article is to assist SOM medical students with the laptops provided to them.
Anyone with a Rowan-managed device should not perform these steps. Rowan-managed devices are supported by Information Resources & Technology. You can report an issue by contacting the Technology Support Center at 856-256-4400 or emailing support@rowan.edu.
Problems:
- Your device will not turn off.
- Your device is not turning on.
- The device turns off at random.
- The screen turns black or flickers.
- Your device is not charging correctly.
- The device is running slow or unresponsive.
The above items are some issues you may encounter that an Emergency Reset can fix.
Reset ThinkPad L390 & L13 Yoga (This will work with other models that have an Emergency Reset)
If the Emergency Reset does not work, try the following:
Step #1: Check for Windows Updates
Step #2: Check for Lenovo Updates via Lenovo Vantage (If prompted with a BIOS and Intel Firmware updates, you must install the Intel firmware first. Once completed, you can proceed with the BIOS update).
Step #:3 Run device diagnostics via Lenovo Vantage.
If you are still having issues, then you can open a ticket with Lenovo (24/7/365), (1-855-253-6686) if your device is under warranty, or you can contact the Technology Support Center by calling 856-256-4400 or emailing support@rowan.edu.